Cooling-off period / cancellation rights
Refunds or exchanges are made in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Under this regulation, you have 28 days from the day following receipt of your goods to return them, even if you simply change your mind about your purchase.
If you wish to return an item, you do so at your own expense (unless the item is faulty); the item must be unused and in its original condition (including all tags). Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, allows us to make a reasonable deduction from the refund if the item has diminished in value by the handling of them beyond what is necessary to establish their nature, characteristics, and function.
A refund will be provided within 3 business days of us receiving the goods back and include delivery costs.However, as permitted by law, the maximum delivery refund will be the cost of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). If you have chosen to have an enhanced delivery option, e.g. next day guaranteed, we would only refund what you would have paid for the cheaper option.
Certain goods such as body protectors cannot be returned to us as we have no way of verifying that the goods are in a suitable condition for resale.
To arrange the return of goods, please email hello@hackettshorseandhound.co.uk or call the store on 01253 764871.Additionally, you can write to us at:
Hacketts Horse and Hound, Bradkirk Business Park, Weeton Road, Wesham, Preston, Lancashire, PR4 3NA.
Please include the details of your order, including the original order reference number, to help us to identify it.
Please contact us before returning any goods to obtain a return reference number and then package all goods securely, together with the original packaging and tags.
Any refund will be made to the credit or debit card used by you to pay, or to the paypal account that you used.
Faulty Goods
If an item is faulty, your rights are under Consumer Rights Act 2015 (or equivalent) rather than the cooling-off rules you can request repair, replacement, or refund up to 30 days from the purchase.
After 30 days, items deemed faulty will be dealt with on a case by case basis in consultation with the manufacturers and we will have the right to offer a repair or replacement.
To arrange the return of goods, please email hello@hackettshorseandhound.co.uk or call the store on 01253 764871.Additionally, you can write to us at:
Hacketts Horse and Hound, Bradkirk Business Park, Weeton Road, Wesham, Preston, Lancashire, PR4 3NA.
Please include the details of your order, including the original order reference number, to help us to identify it.
Please contact us before returning any goods to obtain a return reference number and then package all goods securely, together with the original packaging and tags.
Any refund will be made to the credit or debit card used by you to pay, or to the paypal account that you used.